Existing Customers

Existing Customers

Important Customer Updates:

1098-year end statements will be mailed and available online by January 31, 2024.

Notice Regarding expired COVID-19 National Emergency:

Serving our customers during COVID-19 was our top priority. If you have been financially impacted by COVID-19, please click here for more information. Our thoughts are with anyone affected by the coronavirus.

Notice Regarding Natural Disasters:

If you have been impacted by a FEMA declared Natural Disaster, learn more here.

Accessing Your Account and Making Payments:

Our borrowers deserve outstanding customer assistance.

Having Difficulty Making Your Payment?

Planet is now offering an online Loan Solution Center, making it easier for you to apply for Homeowner's Assistance.


For Homeowners Requiring Translation Assistance:

This is a very important notice. If you need translation assistance, please call 866-882-8187, Option 2, then Option 3, and follow the additional instructions.

Notice borrowers about language

Time to refinance?
As a valued customer, we have exclusive pricing in place for you!
Purchasing a Home?
Current Planet Home Lending customers can get up to $500 off* closing costs.

*Offer available to current Planet Home Lending, LLC home loan customers only. A complete mortgage loan application must be submitted, approved and closed for this offer to be valid. Offer is not valid for FHA’s 203(k) rehabilitation program. The lender credit offer is only applicable to closing costs associated with a home purchase loan from Planet Home Lending, LLC and has no cash value. Borrower will receive a lender credit in the amount of $500 if closing costs exceed or equal $500. If closing costs are less than $500, the value of the lender credit shall be equal to the total closing costs. Lender credit offer is subject to underwriting approval. Please call 833-471-1364 for details.