WELCOME TO PLANET
Your Loan is Our Priority
Your mortgage loan servicing has been transferred to Planet Home Lending, LLC (Planet), and we’re thrilled to have you here!
On this page, you’ll find easy-to-use tools and resources to manage your mortgage and support your financial journey. Let’s get started!
Ready to Register your Account?
What to Expect from Your Mortgage Loan Transfer:
It is not unusual for financial institutions to transfer the servicing of mortgage loans. Since your loan recently transferred to Planet, here’s what to expect:
- You’ll get letters in the mail from Planet within 15 days of the transfer, and your previous servicer will be in touch as well.
- The letters will tell you the official transfer date and you’ll find out when (and how) to start making payments to Planet.
- The terms and conditions of your mortgage loan will not change.
The easiest, fastest way to get set up with Planet is to register in our customer portal so we can deliver the solutions, resources, and support you need.
How to Register Your
Account at Planet
Register in just three easy steps:
1
Find Your Account
2
Verify Your Info
3
Create Your Profile
Get 24/7 Access To:
PAYMENT INFORMATION
MONTHLY STATEMENTS
ESCROW INFORMATION
GO PAPERLESS
Frequently Asked Questions
General
The servicing and/or ownership of your loan may be transferred to Planet. You will receive notices of the transfer of servicing of your loan and/or the transfer of ownership of your loan in the mail that address your particular situation. Please read these notices carefully.
If the servicing of your loan has been transferred to us, that means you should now send mortgage loan payments to Planet. As your new servicer, we’ll handle monthly payments, any escrow funds, and answer all your mortgage questions.
After your loan is transferred and you register your account, you’ll have access to lots of information about your mortgage. You will also receive mailings from both your previous servicer and from Planet.
The escrow account that you had with your prior loan servicer will be transferred to Planet. We may evaluate it to make sure it contains the right amount of funds. Planet will notify you if the escrow portion of your mortgage payment is going to change.
First, registering your account in our online customer portal will make it easy for you to make and schedule payments, so we recommend you start there.
Need help? Watch our account registration videos.
How to Download Your 1098 – Desktop
How to Download Your 1098 – Mobile
You don’t need to know your loan number to register for Planet’s customer portal.
Once you’re registered, you can see your loan number in the “My Loan” section. Click on the blue “Loan number” link and your full account number will appear.
No, the terms of your loan will not change when a loan is transferred.
PAYMENTS
The fastest, easiest way to pay is to register in Planet’s customer portal. There, you can make a one-time electronic payment, schedule future payments, or sign up for automatic payments.
You can also call 866-882-8187 to pay via Planet’s automated phone system.
To pay by mail or overnight courier, send your check or money order with the attached coupon and return envelope provided with your monthly billing statement. Be sure to write your loan number in the memo line of your check or money order as well as your address and phone number. Mail your payment to:
Payment address:
- Planet Home Lending, LLC
- P.O. Box 69197
- Baltimore, MD 21264-9197
Overnight Courier address:
- Planet Home Lending, LLC
- 321 Research Parkway Suite 303
- Meriden, CT 06450
Automatic payments save money and time. Sign up for autopay in Planet’s easy-to-use customer portal. Remember, you don’t need to wait for your first billing statement to make your mortgage payment.
No, you should always make your payment on or before your due date. Paying via Planet’s online customer portal is fast and easy. Need assistance registering your account? Watch our account registration videos.
How to Register Your Account (Desktop Version)
How to Register Your Account (Mobile Version)
You can also send your payment via mail for arrival on or before your due date. The payment coupon is not required; you may mail your payment to us directly. Be sure to write your name, address, loan number, and phone number on the check or money order.
Our payment address is:
Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197
In some cases, Planet is able to work with your previous servicer to continue automatic payments. You will be notified in the letter from your previous servicer. If automatic payments are not able to be transferred, you can easily set them up in our customer portal.
No, the due date will not change.
INSURANCE AND TAXES
Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, the collection will continue and those payments will be made.
Our agents are here to address your concerns, resolve issues, and offer guidance. With us, you can expect a personalized and supportive approach that sets us apart.
Call:
Toll Free: 866-882-8187
Local: 203-265-5090
Hours: Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
Email: cs@myloansupport.com
For more information, read our full FAQs: click here.
About Planet
Planet is a company focused on supporting and strengthening those we serve, driven by a belief that creating a connection under a common cause is what leads to happy homeowners. You can rest easy knowing you’re cared for during the most important financial moments in life.
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